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Once you’ve signed up for AutoPay, your utility bill will be paid automatically on your bill due date using your designated credit card or bank account.

With AutoPay, customers can conveniently pay water, sewer and stormwater utility bills automatically using a checking, savings or credit card account.

Credit Card (American Express, Discover, Visa or Mastercard).

Please allow five business days for delivery. Sixth St., the drop box is in City Hall lobby and south side, behind City Hall.Įnclose your bill payment stub with a check and mail to: City of Vancouver Utility Services, PO Box 35195, Seattle, WA 98124-5195.

2323 General Anderson Rd., the drop box is located directly in front of building next to gate.

Please enclose bill payment stub with your check and leave sufficient time for payment to be received. Monday, Tuesday, Thursday and Friday 9 a.m.

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Full customer service, including billing and account assistance. Monday, Tuesday, Thursday and Friday, and 9 a.m. In-person service is available from 8 a.m. Utility Customer Services Office, 2323 General Anderson Rd. Pay in personįor your convenience, there are two locations for paying your bill in-person. During regular office hours, please push “0” at any time to reach a customer service representative. Available 24 hours/7 days per week, except for brief, routine system maintenance. Please close the browser page when you have completed making an online payment. The City does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. All payment transactions are encrypted at each step. You data is secured using industry standard methods to protect from any unauthorized access. There’s no additional fee for using this online service.ĭue to general maintenance, online payments may be unavailable between 1 to 1:30 a.m. You will need your Utility account number along with your credit or debit card or bank account information. There are no fees for using this service. It is a quick and easy way to pay your bill online. If you have questions about your bill, payment options or your account, please contact 36 during office hours or email customer service at and automated voice response phone system services, such as bill payments and account balances, are available to you 24-hours a day, except for brief maintenance periods.

To speak directly with a customer service representative during business hours, you may press ‘0’ at any time. The office is unavailable to customer phone calls between noon and 1 p.m., Monday through Friday. on Monday, Tuesday, Thursday, and Friday and from 9 a.m. The utility service customer service phone line is 36 and is staffed from 8 a.m. on Monday, Tuesday, Thursday, and Friday and 9 a.m. The utility service office is located at 2323 General Anderson Ave. Rates also pay for the electricity, chemicals, materials, supplies and labor needed to run those systems. The Utility is responsible for about $600 million in critical infrastructure assets, such as pump stations, well fields, reservoirs, underground pipes and treatment plants. Vancouver’s Utility is funded by and managed for its customers. Vancouver Utility dollars go to pay for the operations, maintenance and the extensive, interconnected systems that provide the community with safe, clean, reliable drinking water, sanitary sewer and stormwater (drainage) services.